Technical Writer- 4 month Contract

Why Join Tech9?

At Tech9, we are driven by a clear vision—to empower organizations with AI-centered solutions that make them more adaptable, efficient, and future-ready. As a company at the forefront of innovation, we help our clients build exceptional software that not only meets today's needs but anticipates tomorrow's challenges. Our approach blends cutting-edge AI technology, top-tier talent acquisition, and expert project management to ensure that businesses can scale effectively and deliver high-quality, world-class software on time and within budget.

Our partnerships speak volumes, with clients like Instructure, Young Living, Imagine Learning, Mars Corp., and many others trusting us to lead the way in software development. We are rapidly growing across our offices in the US, LATAM, and India, and we're creating an environment where talented individuals can thrive, collaborate, and have fun while building transformative solutions.

If you're excited by the opportunity to work in a fast-paced, innovative environment where scaling and building the future of software is key, we'd love to hear from you. Join us as we work together to redefine the world of software development!

Project Overview

One of Tech9’s key clients is undertaking a critical initiative to document their animal hospital Practice Management System (PMS) as we build out a replacement development team and execute a team transition. Currently, there is minimal documentation on the PMS itself, creating significant knowledge transfer risks during this team transition.

This role is essential to capturing institutional knowledge from the existing team, documenting technical architectures, creating comprehensive developer onboarding materials, and identifying areas for system improvement. The documentation created will serve as the foundation for successfully transitioning the PMS to a new development team while maintaining continuity and accelerating their ability to contribute effectively.

The initiative encompasses system documentation, technical architecture mapping, API documentation, developer guides, process documentation, and knowledge base creation. A core aspect of this role is to work closely with the current developers and engineers to extract knowledge during the transition period, while simultaneously creating resources that will enable new team members to quickly understand and work with the PMS.

Role Overview

This Technical Writer will serve as the documentation lead for the client’s PMS platform transition, working to capture and document critical system knowledge during our team transition. This is a full-time, remote role that will collaborate closely with engineers and subject matter experts on the client’s side and Tech9’s side to create comprehensive technical documentation from the ground up.

The ideal candidate will bring strong technical writing skills, the ability to quickly understand complex software systems, and experience working with development teams to extract and organize technical knowledge. This person will play a crucial role in ensuring business continuity while accelerating the onboarding of our new development team members and identifying opportunities for improvement.

Responsibilities

• Create comprehensive technical documentation for the Practice Management System, including system architecture, data models, APIs, and integration points.
• Work directly with the existing developers and engineers to capture institutional knowledge before and during team transition.
• Develop clear, accessible developer onboarding guides and technical reference materials for new team members.
• Document existing codebases, identifying key components, dependencies, and critical workflows.
• Create and maintain API documentation, including endpoint descriptions, request/response formats, and usage examples.
• Establish documentation standards and templates to ensure consistency and maintainability across the platform.
• Identify and document areas of technical debt and opportunities for system improvement.
• Organize and structure documentation in a way that serves both immediate transition needs and long-term knowledge management.
• Collaborate with new team members to iterate on documentation based on their onboarding experience and feedback.
• Maintain version control of documentation and ensure it stays synchronized with system changes.

Minimum Requirements

• 5+ years of experience as a Technical Writer in software development environments
• Proven experience as a Technical Writer, preferably documenting complex, enterprise-level software, API’s, and architecture (Practice Management, or EMR/EHR systems a plus).
• Demonstrated ability to proactively interview stakeholders, subject matter experts (SMEs), developers, product managers, and end-users—to extract technical information.
• Excellent ability to understand and explain technical concepts to various audiences
• Experience creating developer-focused documentation including API docs, code examples, and integration guides
• Proficiency with documentation tools and platforms (e.g., Confluence, GitBook, Markdown, Git)
• Strong organizational skills and ability to structure large bodies of information effectively
• Ability to work independently in fast-paced, dynamic environments with evolving requirements
• Excellent written and verbal communication skills

Preferred Requirements

• Experience documenting practice management systems, hospitality software, or similar enterprise platforms
• Background in software development or engineering (ability to read and understand code)
• Familiarity with modern development tools and workflows (Git, CI/CD, agile methodologies)
• Experience with documentation-as-code practices and automated documentation generation
• Experience working on team transition or legacy system modernization projects
• Familiarity with diagramming tools (e.g., Miro, Lucidchart, Draw.io) for technical architecture documentation
• Previous experience in knowledge management or creating onboarding programs for technical teams

Interview Plan

At Tech9, we are committed to providing a smooth, efficient, and transparent candidate experience. Our goal is to move quickly through the interview process, typically completing it within 2-3 weeks, depending on availability. We want to make sure you have clarity on every step, and we will keep you informed about the next steps as we progress.

1. 15-minute virtual Q&A with our recruiter – A conversation to clarify the role and answer your questions (not an interview).
2. 60-minute live technical interview 1 – Conducted with a member of our Project Management team
3. 60- minute chat with the Project Manager – To align on expectations and culture fit.
4. 30 min chat with Hiring Manager – To assess culture fit

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